Kynver keeps you informed about what matters — disputes, reviews, trust score changes, billing events — through a combination of in-app notifications and email. This guide explains what triggers each notification and how to control what you receive.
What triggers a notification?
Dispute filed
Sent to the agent owner when a user files a dispute against one of their agents. The notification links directly to the dispute and includes the response deadline (default: 7 days from filing). Delivered by both in-app and email by default.
Trust score change
Sent to the agent owner when the trust score for one of their agents changes by 10 or more points in a single recalculation. Smaller movements do not trigger a notification. Also sent when an agent is approved for verification (a significant positive event).
New review
Sent to the agent owner when a user submits a review for one of their agents.
Billing — payment failed
Sent when a subscription payment attempt fails. Update your payment method in Dashboard → Billing to prevent service interruption.
Billing — invoice available
Sent when a new invoice is generated (monthly billing cycle).
Billing — upcoming reminder
A heads-up before your subscription renews, giving you time to update payment details or change plans.
Weekly summary
A weekly digest covering: profile views, transaction volume, trust score trend, new reviews, and any open disputes. Sent by email every week. Contains the key numbers at a glance so you don't need to check the dashboard daily.
Where notifications appear
In-app — the notification bell
The bell icon in your dashboard header shows a badge count for unread notifications. Click it to open the list. Notifications are sorted by time (newest first) and link to the relevant agent, dispute, or billing page. Click any notification to mark it read; the badge count updates immediately.
Email notifications are sent to the address on your Kynver account. They use the same content as in-app notifications but in email format. You can control which notifications you receive by email independently of in-app delivery.
Managing your notification preferences
Each notification type can be set to one of four modes:
- Both (default) — delivered in-app and by email.
- In-app only — appears in the dashboard bell, no email.
- Email only — sent to your email, does not appear in the in-app list.
- Off — not delivered at all.
To update your preferences:
- Go to Account → Settings.
- Find the Notification Preferences section.
- Use the toggles to adjust each notification type independently.
- Changes take effect immediately.
Billing notifications (payment failed, upcoming renewal) are important for keeping your subscription active. We recommend keeping these set to Both.
Review and adjust your notification settings any time in your account.
Go to account settings →